Customer Service Job in Reliance Jio Company
Short Info: Reliance Jio is inviting applications for the position of Customer Service Executive. Yahan aapko is job ke baare mein poori jankari milegi. Poori jankari ke liye pura article zaroor padhein.
Reliance Jio Recruitment 2024 Overview
- Company Name: Reliance Jio
- Post Name: Customer Service
- Job Type: Full-Time Job
- Experience: Fresher/ Entry (0-2 years)
- Function/Business Area: Telecommunications
- Location: Multiple locations
- Category: Customer Service
- Official Website: Reliance Jio
- Salary: Up to 2.0 LPA + Incentives
Job Description
Role Overview: Reliance Jio mein Customer Service Executive ka role bahut hi important hai. Aapko customers ke inquiries handle karni hogi, unki problems solve karni hongi, aur hamare products aur services ke baare mein information deni hogi. Is job mein aapko customers ko high level ka satisfaction dena hoga.
Education Requirement
- 10 + 2 (High School) ya Graduation degree kisi bhi discipline mein.
Experience Requirement
- Kam se kam 6 mahine ka experience BPO (Business Process Outsourcing) role mein hona chahiye.
- 6 mahine se 2 saal tak ka overall work experience customer service ya related fields mein preferred hai.
Job Responsibilities
- Customers ke saath sabhi interactions manage karna.
- Jab customer call kare, toh poori responsibility lena.
- Customers se appropriate tone aur language mein baat karna.
- Sabhi customer interactions ke liye solution-based approach rakhna.
- Har opportunity pe customer ko educate karna.
- Product, system, process, aur policy knowledge update rakhna.
- Rostered timing, scheduled shifts, aur activities ka palan karna.
- Call ya service se related customer details aur data capture karna.
- Customer queries ko agreed timelines mein resolve karna.
- Business requirements ke hisaab se outbound campaigns manage karna.
- Relationship building aur service ke through customer base increase, develop aur retain karna.
- Sabhi contact center policies, procedures, code of conduct aur legislative requirements ko follow karna.
Skills and Competencies
- Strong communication skills with a clear and confident voice.
- Good problem-solving abilities aur attention to detail.
- Fast-paced environment mein efficiently kaam karne ki ability.
- Customer service software aur tools use karne ki proficiency.
- Customer concerns deal karte waqt patience aur empathy.
- Positive attitude aur learn aur adapt karne ki willingness.
Why Join Us?
- Leading telecommunications company ke saath kaam karne ka mauka.
- Dynamic aur supportive work environment.
- Comprehensive training aur development programs.
- Competitive salary aur benefits package.
Application Process
Agar aap education aur experience requirements meet karte hain aur excellent customer service dene mein enthusiastic hain, toh hum aapko apply karne ke liye encourage karte hain. Apna resume aur cover letter, jo aapka relevant experience batata hai, submit karein.
