Technical Support Associate Job at Tech Mahindra - Walk-in Drive in Noida
Job Title: Technical Support Associate
Location: Noida, India
Company: Tech Mahindra
Salary: 3-5 Lacs per annum
Experience: Open to Freshers and Experienced Candidates
Are you looking to kick-start your career in the IT and customer support industry? Tech Mahindra is hiring for the role of Technical Support Associate in Noida, offering a fantastic opportunity for both freshers and experienced professionals. If you're passionate about technology, solving problems, and helping customers, this role could be the perfect fit for you.
Job Overview:
Tech Mahindra is on the lookout for enthusiastic Technical Support Associates to provide exceptional customer service and technical support. Whether you're a fresh graduate or someone with prior experience, this position is an excellent chance to work with one of the top global IT services companies. If you have completed your 12th standard and are eager to work in a dynamic, fast-paced environment, apply today!
Key Responsibilities of a Technical Support Associate:
- Provide Technical Assistance: Offer support to customers via phone, email, or chat, assisting them with troubleshooting hardware, software, and network issues.
- Resolve Technical Issues: Address customer queries and technical problems promptly, ensuring issues are resolved in a timely and efficient manner.
- Document Interactions: Maintain accurate records of customer issues, resolutions, and interactions in the company’s CRM system.
- Escalate Issues: If necessary, escalate complex issues to higher-level support or relevant departments for further resolution.
- Customer Support: Guide customers through step-by-step solutions to technical problems, ensuring a high level of satisfaction.
Qualifications Required:
- Educational Requirement: Must have completed 12th (any stream).
- Experience: Freshers are encouraged to apply, no prior technical support experience required.
- Skills:
- Basic understanding of computers, software, and networking concepts.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first attitude.
- Ability to work efficiently in a fast-paced environment and meet service targets.
Salary & Benefits:
- Salary Range: 3,00,000 to 5,00,000 per annum, based on experience and performance.
- Incentives: Performance-based bonuses and incentives.
- Training: Comprehensive training programs to enhance your technical skills and customer service knowledge.
- Employee Benefits: Health insurance, paid time off, and other company perks.
Why Join Tech Mahindra?
- Global Recognition: Work with one of the leading IT services companies in the world.
- Career Growth: Opportunity for career advancement within the IT and customer support domain.
- Skill Development: Gain hands-on experience in technical support and customer service, with continuous opportunities to enhance your technical skills.
- Supportive Work Environment: Be part of a dynamic team that fosters learning, growth, and innovation.
How to Apply:
Interested candidates can apply by sending their resumes to AR00824296@TECHMAHINDRA.COM. Additionally, you can participate in the walk-in drive for this role at the location mentioned.
