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Infosys BPM Service Desk Jobs 2026 in Pune – Freshers Walk-In Drive, Eligibility & Application Details

Technical Support Maharashtra

Posted Date:
Total Vacancies
--
Required Qualification
Graduate
Salary / Pay Scale
--
Last Date to Apply

Short Summary

Working in a service desk environment can provide valuable experience in incident management, customer interaction, issue resolution, and support operations, all of which are useful skills for future career growth in the IT services industry.

Eligibility & Application Fee Details

CriteriaOfficial Requirement
Age Limit21 to 40 years
Application FeeFree
Work ModeOn-site (Maharashtra)

Apply for Infosys BPM Service Desk Jobs 2026 in Pune. Freshers and graduates can attend the walk-in drive for technical support and service desk roles.

Introduction

Infosys BPM has announced a walk-in recruitment drive for Service Desk and Technical Process Executive positions in Pune. This opportunity is aimed at graduates who want to begin their careers in technical support, IT services, or customer operations within a well-established corporate environment.

For candidates searching for jobs for freshers in Pune 2026, latest private jobs in India, or entry-level IT support opportunities, this recruitment drive offers a chance to gain practical industry experience with a globally recognized organization. The role is suitable for individuals who possess good communication skills, basic technical knowledge, and a willingness to work in a professional support environment.

With more than 100 openings reported for this hiring drive, eligible candidates can explore a career path that provides exposure to international clients, ticket management systems, troubleshooting processes, and technical support operations. Fresh graduates looking to build a foundation in the IT-enabled services sector may find this position particularly relevant.

This is a private-sector recruitment opportunity and the position is based in Pune, Maharashtra. Interested candidates should carefully review the eligibility requirements and recruitment process before attending the walk-in interview.


Job Highlights

  • Company Name: Infosys BPM
  • Job Role: Service Desk / Technical Process Executive
  • Department: Technical Support / Service Desk Operations
  • Job Type: Private Job
  • Location: Pune, Maharashtra
  • Salary: Not disclosed in the available job information
  • Experience: 0–1 Year
  • Qualification: Any Full-Time Graduate (Minimum 15 Years of Education)
  • Employment Type: Full-Time
  • Hiring Status: Active
  • Application Mode: Walk-In Interview and Career Registration

About the Company

Infosys BPM is the business process management arm of Infosys and operates in the business services and outsourcing industry. The company supports clients across various sectors through technology-enabled business solutions and operational services.

Based on the available recruitment information, the organization is conducting a walk-in hiring drive for Service Desk professionals in Pune. Candidates joining this role may get exposure to client-facing support processes and technical troubleshooting activities.


About the Job Role

The Service Desk position is designed for candidates who want to start a career in IT support and customer-facing technical services. Employees in this role are generally responsible for assisting users with technical issues, documenting support requests, and helping ensure that incidents are resolved within established timelines.

The position involves communication through calls, emails, and ticketing systems. Candidates may interact with domestic or international users who require assistance with common technical problems related to software, access management, networking, and workplace productivity tools.

This role is primarily office-based and operates from the company’s Pune location. It may be particularly suitable for fresh graduates who want to develop technical troubleshooting skills while improving their professional communication abilities.

Working in a service desk environment can provide valuable experience in incident management, customer interaction, issue resolution, and support operations, all of which are useful skills for future career growth in the IT services industry.


Job Responsibilities

Candidates selected for the Service Desk role may be responsible for:

  • Providing first-level technical support to users through calls and emails.
  • Handling service requests and support tickets using designated tools.
  • Troubleshooting common technical issues related to operating systems and applications.
  • Assisting users with VPN connectivity concerns.
  • Supporting Microsoft Office-related queries and issues.
  • Managing user account requests and Active Directory-related tasks.
  • Maintaining accurate records of support interactions and resolutions.
  • Escalating unresolved technical issues to relevant support teams when required.
  • Following company processes and service-level requirements.
  • Delivering professional customer service during all user interactions.

Eligibility Criteria

Educational Qualification

Candidates should possess:

  • Any Full-Time Graduate degree.
  • Minimum 15 years of education as mentioned in the available recruitment details.

Experience

  • Freshers are eligible to apply.
  • Candidates with up to 1 year of relevant experience may also apply.

Age Limit

  • Approximately 18 to 30 years, as mentioned in the available job information.
  • Candidates should verify any updated eligibility conditions through the official recruitment source.

Other Requirements

  • Good spoken and written English communication skills.
  • Basic understanding of IT support concepts.
  • Willingness to work in rotational shifts if required.
  • Ability to work in a team-oriented environment.

Required Skills

Success in a service desk environment often depends on a combination of technical knowledge and communication ability. Based on the available job details, candidates should possess the following skills:

  • Strong verbal and written communication skills.
  • Basic computer proficiency.
  • Understanding of networking fundamentals.
  • Familiarity with VPN concepts.
  • Knowledge of operating systems and common desktop issues.
  • Awareness of Microsoft Office applications.
  • Problem-solving and analytical thinking abilities.
  • Ability to handle customer queries professionally.
  • Team collaboration skills.
  • Adaptability to changing work requirements and schedules.

Candidates who have completed graduation and are looking for entry-level technical support jobs may benefit from developing these skills before attending the interview.


Salary and Benefits

Salary

The salary for this position has not been disclosed in the available job information.

Compensation is expected to be aligned with company policies, candidate qualifications, and industry standards. Actual salary details may be discussed during the recruitment process.

Benefits

The available recruitment details mention the following potential benefits:

  • Competitive industry compensation package.
  • Performance-based incentives.
  • Provident Fund (PF) benefits.
  • ESI benefits, where applicable.
  • Paid training opportunities.
  • Professional development and career growth prospects.
  • Exposure to global clients and support operations.

Benefits and compensation structures may vary according to company policies and individual employment terms.


Job Locations

Primary Location

  • Pune, Maharashtra

The walk-in drive is being conducted for positions based in Pune. Candidates searching for:

  • Jobs in Pune 2026
  • Freshers jobs in Pune
  • Technical support jobs in Pune
  • Service desk jobs in Maharashtra
  • Private company jobs in Pune

may find this opportunity relevant.


Selection Process

Based on the available recruitment information, the hiring process may include:

  1. Application Registration
  2. Resume Screening
  3. HR Interview
  4. Technical Assessment or Technical Discussion
  5. Final Evaluation
  6. Offer and Onboarding Process

The exact recruitment stages may vary depending on hiring requirements. Candidates should verify the latest selection process through the official recruitment source.


How to Apply

Eligible candidates can follow these steps:

  1. Visit the official Infosys BPM careers platform.
  2. Register your profile using accurate personal and educational information.
  3. Upload an updated resume.
  4. Obtain the Candidate ID generated during registration.
  5. Mention the Candidate ID on your resume if instructed.
  6. Attend the walk-in interview at the designated venue.
  7. Carry all required documents for verification.

Walk-In Venue

Infosys BPM Limited, Hinjewadi, Pune

Documents to Carry

  • Updated Resume
  • Two Passport Size Photographs
  • Any Two Government Identity Proofs (such as Aadhaar Card, PAN Card, or Voter ID)

Official Website: Not specified in the available job information.

Official Apply Link: Not specified in the available job information.

Official Notification: Not specified in the available job information.


Important Dates

EventDate
Application Start DateAlready Started
Walk-In Interview Date16 August 2026
Interview Timing10:00 AM to 1:00 PM
Last DateNot specified in the available job information

The exact application closing date was not specified in the available job information. Candidates should verify the latest recruitment status before attending.


Important Note for Candidates

Candidates are advised to carefully review the eligibility requirements before applying or attending the interview. Recruitment information, interview schedules, salary structures, and hiring requirements may change based on company needs.

Always rely on official recruitment channels for the latest updates. Salary and benefits may vary according to experience, qualifications, and company policy. JobsDrive.in provides recruitment information for informational purposes and does not guarantee selection or employment.


FAQ

Is this job suitable for freshers?

Yes. Fresh graduates are eligible to apply, and the role is specifically open to candidates with 0–1 year of experience.

What qualification is required for the Infosys BPM Service Desk role?

Candidates must be full-time graduates with a minimum of 15 years of education.

What is the salary for this position?

The salary has not been disclosed in the available recruitment information.

Is this a private or government job?

This is a private-sector job opportunity with Infosys BPM.

Where is the job located?

The position is based in Pune, Maharashtra.

Is prior technical experience mandatory?

No. Freshers are eligible to apply, although basic technical knowledge can be beneficial.

What skills are important for this role?

Communication skills, computer knowledge, troubleshooting ability, networking fundamentals, and teamwork are among the important skills.

How can I attend the walk-in interview?

Candidates should complete the registration process, prepare the required documents, and visit the walk-in venue on the scheduled date and time.


Conclusion

The Infosys BPM Service Desk recruitment drive in Pune offers an entry-level opportunity for graduates interested in technical support and customer service operations. Freshers and candidates with up to one year of experience can explore this role to gain exposure to professional IT support environments and client-facing responsibilities.

Although salary details have not been publicly disclosed, the role provides opportunities for skill development, structured training, and career progression within a recognized organization. Candidates who possess strong communication skills and a basic understanding of IT concepts may find this position suitable for starting their professional journey.

Candidates who meet the eligibility requirements can review the available recruitment details, prepare the necessary documents, and participate in the walk-in process through the appropriate application channel.


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Hashtags

#InfosysBPM #ServiceDeskJobs #FreshersJobs #PuneJobs #ITSupportJobs #PrivateJobsIndia #GraduateJobs #TechnicalSupport #WalkInInterview #LatestJobs2026 #Recruitment2026 #JobsDrive

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